Introduction
This Shipping Policy outlines our shipping practices and procedures to ensure a clear understanding of how we manage shipping, returns, and exchanges.
Shipping Information
- Processing Time: Orders are processed within 7-11 working days business days. Orders placed on weekends or holidays will be processed the next business day.
- Shipping Methods: We offer various shipping options to meet your needs, including standard, express, and overnight shipping. Shipping times and costs vary depending on the destination and shipping method selected.
- International Shipping: We ship internationally to select countries. Please note that international shipments may be subject to customs fees, import taxes, and other charges imposed by the destination country, which are the responsibility of the recipient.
- Tracking: Once your order has shipped, we will send you a shipping confirmation email with a tracking number so you can monitor your shipment’s progress.
30-Day Return & Exchange Policy
We offer a 30-day return and exchange policy from the date of delivery for all our products, giving you the confidence to shop with us. If you are not completely satisfied with your purchase, we are here to help.
Returns
- Eligibility: To be eligible for a return, items must be unused, in the original packaging, and in the same condition that you received them.
- Process: To initiate a return, please contact our customer service team at [email protected] to obtain a return authorization and free return shipping label.
- Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Upon approval, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days.
Exchanges
- Eligibility: Items eligible for exchange must be unused, in the original packaging, and in the same condition as received.
- Process: To exchange an item, please contact our customer service team to arrange the exchange and receive instructions for returning your item. Customers are responsible for paying the shipping costs for returning items for exchange. Shipping costs are non-refundable.
- Shipping Costs for Exchanges: The customer is responsible for paying shipping costs for exchanging items. Shipping costs are non-refundable. When you exchange an item, the cost of return shipping will be deducted from your refund.
Additional Information
- Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our customer service team immediately to arrange for a replacement or refund at no cost to you.
- Customer Service Contact: For any questions or concerns regarding our Shipping Policy, returns, or exchanges, please contact our customer service team at [email protected].
Policy Changes
ilors.com reserves the right to update or modify this Shipping Policy at any time without prior notice. Your continued use of our service following any such changes constitutes your agreement to follow and be bound by the policy as changed.
Contact Us
If you have any questions about our Shipping Policy, please don’t hesitate to contact us at [email protected].
Read our Refund and Returns Policy – https://ilors.com/refund-and-returns-policy/